Legal

Website Privacy Policy

Last updated: November 11, 2026

This Privacy Policy explains how Glyphic Redaction Software, Inc., doing business as Blackmarker (“Blackmarker,” “we,” “us”), collects and uses personal information through our website at www.blackmarker.com (the “Website”). It should be read together with our Website Terms of Use.

1. What this policy covers

This policy applies only to the Website. It does not apply to the Blackmarker application, including any customer instance hosted at a blackmarker.com subdomain. Information processed in the Blackmarker application is governed by the agreement between Blackmarker and the applicable customer, including any data processing terms. In that context, Blackmarker processes information on behalf of the customer, and questions about it should be directed to that customer.

2. Information we collect

Information you give us. When you request a demo, we collect the email address you provide. If you correspond with us afterward, we keep the contents of that correspondence and any details you choose to share, such as your name, company, and role.

Information collected automatically. When you visit the Website, we and our service providers automatically collect limited technical information, such as your IP address, browser type, device type, pages viewed, referring page, and the date and time of your visit. We collect this through server logs, cookies, and similar technologies, including those of our analytics and CRM providers. See Section 6 for more on cookies.

We do not ask for, and ask that you do not submit, sensitive personal information through the Website.

3. How we use information

We use personal information to:

  • respond to your demo request and other inquiries;
  • send you information about Blackmarker products, events, and updates, which you may opt out of at any time;
  • operate, maintain, secure, and improve the Website, including detecting spam, abuse, and security incidents;
  • understand how visitors use the Website, in aggregate;
  • understand which pages visitors who have contacted us have viewed, so we can respond to their interests; and
  • comply with legal obligations and enforce our Website Terms of Use.

4. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share personal information only:

  • with service providers that help us run the Website and our communications, such as hosting, analytics, and email marketing and CRM providers, who may use it only to provide services to us;
  • when required by law or legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Blackmarker, our users, or others;
  • in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to this policy; or
  • with your consent.

5. Marketing emails

If you give us your email address, we may send you marketing emails about Blackmarker. Every marketing email includes an unsubscribe link. You can also opt out by emailing support@blackmarker.com. After you opt out, we may still send you messages related to a request you have made.

6. Cookies and analytics

The Website uses cookies and similar technologies that are necessary for it to work and that help us understand how visitors use it. We use Google Analytics and Freshworks CRM for this purpose. If you have given us your email address, Freshworks may associate your visits to the Website with your contact record. We do not use advertising cookies or tracking pixels. You can block or delete cookies through your browser settings; the Website will still work without them.

7. How long we keep information

We keep email addresses and related correspondence for as long as we have a business relationship or ongoing marketing interest, or until you ask us to delete them, and in any case no longer than 10 years after our last interaction with you. If you unsubscribe, we keep your email address on a suppression list so we do not contact you again. We keep analytics data that can be linked to a browser or device for up to 14 months; aggregated statistics that do not identify you may be kept longer. Server logs are kept by our hosting providers under their own retention schedules. We may keep information longer where required by law.

8. Your choices and rights

You may ask us to tell you what personal information we hold about you, correct it, or delete it by emailing support@blackmarker.com. We will verify your request and respond within a reasonable time and as required by applicable law. Depending on where you live, you may have additional rights under local law, and you will not be discriminated against for exercising them.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information collected through the Website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International visitors

Blackmarker is based in the United States, and information collected through the Website is processed and stored in the United States, where data protection laws may differ from those in your country.

11. Children

The Website is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to this policy

We may update this policy by posting a revised version on the Website with a new “Last updated” date. If we make material changes to how we use personal information already collected, we will provide notice as required by law.

13. Contact

Blackmarker, 513 East Main Street, #851, Charlottesville, Virginia 22902 · 833-4REDACT · support@blackmarker.com